Policies

Please review sections A-E

A: PRICING

If you have questions about price or any specific concerns it is your responsibility to review. Prices are listed online on inividual persons booking. please be aware when selecting appointments. Prices listed are starting, and may go up depending on time, intricacy, and product usage. In some instances exact quote can not be given until end of appointment. 

 

B: CANCELING

Habitual canceling are subject to being charged a fee with not enough notice. Please be accountable & considerate as time slots can be hours long. Cancellations, or changes without enough notice have a detrimental effect on stylist, as well as unfair to others trying to book. 48 hours notice is required without being charged a fee. However, a week or as much notice as possible is greatly appreciated & taken in to high consideration for your appointment approval process when rebooking.

Being late can throw off continuity of entire day, therefore may result in having to reschedule. 

 

C:

Please come with realistic expectations. 

Make sure you thoroughly read service descriptions online. As it is all explained.  Please do not reach out to stylist on their personal time off with complaints, texting, dm,  or any type  of hair concern, it is harrassment. We ask that you please respect boundaries. That includes on any social media platform or personal phone number or app. We have the right to refuse service to anyone who does not comply.  Please make schedule changes online and try to limit messages regarding any business need.  Address any question at time of consultation, before you leave, or at next appointment. Once you leave the salon service is completed and over. Please listen during consultation, give clear communication, and check results before you leave. By selecting your stylist you comply with their thought process, and trust them to make proper decisions. RE DO's are up to stylists discretion & REFUNDS are not acceptable. As time spent can not be replaced regardless of outcome.

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C 1. Grey coverage color applications are not guaranteed to always cover 100% of all grey hair. The service is with intenton to do so, however due to many outside contributing factors can interfere in some cases. Stylist will make best attempt. Up to stylist descresion if any color service needs to be re-applied. Must be within one week of original appointment. re-applications or adjustments do not come with styling services. 

 

D:

Certain tasksmay be done by using an assistant. Assistant may be washing, toning, blow drying and styling. Everything is approved by stylist and assured in good hands. 

 

E:

By agreeing you release stylist and property there off. You understand VOOM & or stylist will not be held liable for any damaged items/theft/property/injury that occurs on the premises including on premises or parking incidents. You agree to take full responsibility &/or liability for yourself as well as personal belongings, persons & animals you choose to bring. VOOM salon & or stylist is not liable accountable for any instance that may occur. NOTE: (Advised not to wear expensive clothing or bring expensive purses laptops etc. As bleach/color can damage).

 

F: 

VOOM LLC PET waiver agreement

between:Pet owner and VOOM LLC. 

Voom Salon LLC 3391 Mt Diablo Blvd STE A Lafayette Ca, 94549 

We love pets here at VOOM salon. Please read and sign following to ensure compliance with rules. 

Owner of animal agrees to be held responsible for any injury, damage to property or belongings, persons, other animal , customers and/or guests. Property and casualty insurance carried by the Lessor will notcover losses of Lessee's personal property or the properties of customers or guests. Salons insurance does not cover pets. By signing this you agree to take full responsibility for any incident that may occur regarding your pet.

ENTIRE AGREEMENT
I acknowledge and agree that this agreement is binding on all heirs and assigns, I acknowledge and agree that this agreement is irrevocable, worldwide and perpetual, and will be governed by applicable state laws, excluding the laws of conflicts. This agreement contains the entire agreement between the parties to this release and the terms of this agreement are contractual. 

We kindly ask that you please keep pets off furniture. If animal apperas agressive the pet will not be allowed in salon. Please be aware of leash at all times as salon is a small space and can be tripping hazzard. If somone claims to have allergies due to animal the animal may have to sit durationof appointment elsewhere. SERVICE dogs permitted only in this circumstance with proof of paperwork. emotional support animals not applicable. 

Thank you for understanding.

VOOM LLC

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Thanks for understanding, we are excited to work with you and make you look amazing. Have a fantastic day, we look forward to seeing you!